Refund policy
We have a 30 day return policy which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition you received it, unworn or unused, with tags, and in the original packaging. You will also need the receipt or proof of purchase.
To start a return, you can contact us at contact@kanartic.com If your return is accepted, we will send you instructions on how and where to send your package. Items returned to us without prior return request will not be accepted. The return is the responsibility of the customer.
You can always contact us with any return questions at
contact@kanartic.com
Damages and problems
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can assess the problem and resolve it.
Exceptions / non-returnable items
Certain types of items cannot be returned, such as perishable products (such as food, flowers or plants), personalized products (such as special orders or personalized items) and personal care products (such than beauty products). We also do not accept returns of hazardous materials, flammable liquids or gases. Please contact us if you have any questions or concerns regarding your specific item.
Unfortunately, we cannot accept returns of sale items or gift cards.
Trades
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we have received and inspected your return, and let you know whether or not the refund has been approved. If approved, you will automatically be refunded to your original payment method. Keep in mind that your bank or credit card company may take some time to process and post the refund as well.
To be eligible for a return, your item must be in the same condition you received it, unworn or unused, with tags, and in the original packaging. You will also need the receipt or proof of purchase.
To start a return, you can contact us at contact@kanartic.com If your return is accepted, we will send you instructions on how and where to send your package. Items returned to us without prior return request will not be accepted. The return is the responsibility of the customer.
You can always contact us with any return questions at
contact@kanartic.com
Damages and problems
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can assess the problem and resolve it.
Exceptions / non-returnable items
Certain types of items cannot be returned, such as perishable products (such as food, flowers or plants), personalized products (such as special orders or personalized items) and personal care products (such than beauty products). We also do not accept returns of hazardous materials, flammable liquids or gases. Please contact us if you have any questions or concerns regarding your specific item.
Unfortunately, we cannot accept returns of sale items or gift cards.
Trades
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we have received and inspected your return, and let you know whether or not the refund has been approved. If approved, you will automatically be refunded to your original payment method. Keep in mind that your bank or credit card company may take some time to process and post the refund as well.